Exchange Policy

Our Promise

At Raja Garments, every piece is packed with care. If something is not right — wrong size, manufacturing defect, or damaged in transit — we will exchange it for you. No complicated procedures, just reach out to us on WhatsApp and we will sort it out.

What can be exchanged?

• Items with manufacturing defects (stitching, fabric, print)
• Wrong item delivered (wrong size, colour, or product)
• Items damaged during delivery
• Size exchanges — subject to stock availability

What cannot be exchanged?

• Items that have been worn, washed, or altered
• Items without original tags and packaging
• Customised or made-to-order pieces
• Sale items marked as final sale

Exchange window

Contact us within 7 days of delivery. Requests after 7 days will not be accepted except in exceptional circumstances at our discretion.

How to request an exchange

1. Message us on WhatsApp with your order details and photos of the issue.
2. Our team will confirm eligibility within 24 hours.
3. We will arrange pickup or guide you to ship the item back.
4. Replacement will be dispatched after we receive and inspect the item.

Shipping costs

For defective or wrong items, we bear the return shipping cost. For size exchange requests where the item is in good condition, the customer bears the return shipping cost.